Chapter 1: Introduction to Technical Communication

  1. What two categories of workers are largely responsible for creating technical communication?

  2. What are some early examples of technical communication cited in Chapter 1?

  3. About what time did technical communication emerge as a field?

  4. What is documentation?

  5. Chapter 1 lists a variety of examples of technical communication. Name four of them.

  6. Chapter 1 lists seven defining characteristics of technical communication. One characteristic is that technical communication addresses particular readers. What are three other characteristics mentioned in the chapter?

  7. Chapter 1 lists eight measures of excellence in technical communication. One is that it is honest; another is that it is accessible. What are three other measures of excellence?

  8. Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that it is the right thing to do. What are the other two reasons?

  9. As used in Chapter 1, what does accessibility mean?

  10. Technical communicators use design features to make their documents more effective. One basic purpose of design features is to make the document attractive. What are the other two purposes mentioned in Chapter 1?

Chapter 2: Understanding Ethical and Legal Obligations

  1. The standard of utility is concerned with _______________________________.

  2. Employees have three "sets of obligations." One is an obligation to the public. What are the other two obligations?

  3. What is the central idea of the contract theory of product-liability law?

  4. The chapter discusses a number of ways to avoid committing plagiarism. Name two of them.

  5. What is the legal distinction between a trademark ( ) and a registered trademark ( )?

  6. What is the difference between an express warranty and an implied warranty ?

  7. The chapter summarizes Heylar's ten guidelines for abiding by liability laws. What are two of them?

  8. An effective code of conduct must do three things. One is that "it should protect the public's interest rather than the interests of the members of the organization or profession." What is one other thing an effective code of conduct must do?

  9. What is whistleblowing?

  10. Valasquez says that you are obligated to blow the whistle when you are justified and when at least one of two conditions is satisfied. What is one of the two conditions?

Chapter 3: Writing Collaboratively

  1. One type of collaboration follows the division-of-labor model, in which the manager assigns roles and then employees work separately and submit their products to the manager. What is the other type of collaboration described in Chapter 3.


  2. Chapter 3 defines three patterns of collaboration. One is collaboration based on job specialty.
    Name one other pattern.


  3. What is one of the advantages of collaboration mentioned in Chapter 3?

  4. What is one of the disadvantages of collaboration mentioned in Chapter 3?

  5. Chapter 3 offers seven guidelines for organizing and maintaining a collaborative group. One of them is "Define the group's task." Name one other guideline.

  6. What forms does Chapter 3 suggest collaborative groups should use to help ensure that the group's efforts will be successful?

  7. Chapter 3 offers nine guidelines for establishing and maintaining good relationships while collaborating. One is "Listen carefully." Name one other guideline.

  8. According to Chapter 3, what is one way to improve your listening skills?

  9. In the interview with Ronda Wilson, a technical writer at SCP Global Technologies, Ms. Wilson comments on the role of gender in communication. According to Ms. Wilson, does she most often collaborate with men or with women?

  10. According to Chapter 3, communication problems might arise in a multicultural collaborative group even if all participants speak the same language? Name one of the communication problems discussed in the chapter.

Chapter 4: Using Electronic Communication Tools

  1. According to Chapter 4, what is one advantage of using the outline feature in word-processing software?

  2. Chapter 4 discusses three major drawbacks to using templates. One is that templates can become boring through overuse. What is another drawback?

  3. Name three revision tools found in most word-processing software.

  4. Chapter 4 cites four chief advantages of communicating via e-mail as opposed to using interoffice delivery of paper documents. Name two of the advantages.

  5. Under the 1986 Electronic Communications Privacy Act, if an employer reads an employee's e-mail without permission, the employer violates the employee's privacy rights. (Circle one.)
    TRUE FALSE

  6. In discussing "Netiquette," Chapter 4 provides seven guidelines for using e-mail effectively and appropriately. Name two of them.

  7. What does groupware allow users to do that other software does not?

  8. If a web page does not contain a copyright symbol, I can freely copy any of the text and graphics on that page, without first obtaining permission. (Circle one.)
    TRUE FALSE

  9. What is one disadvantage to using frames in designing a web page?

  10. What does HTML stand for?

Chapter 5: Analyzing Your Audience

  1. Chapter 5 identifies four basic categories of readers. One is the technician. Name the other three.

  2. An effective executive summary would contain considerable technical information and extensive discussions of theory. (Circle one.)
    TRUE FALSE

  3. According to Chapter 5, what reasons might a technician have for reading a particular document?

  4. Chapter 5 contains three guidelines for writing to technicians. Name one of them.

  5. In considering your audience's education, you should focus primarily on what type of academic degree that person has earned. (Circle one.)
    TRUE FALSE

  6. In addition to education, Chapter 5 suggests that you consider eight other individual characteristics of readers. Name three of them.
  7. What is a modular document?
  8. What mistake did McDonald's make when it printed take-out bags decorated with flags from around the world?
  9. Though many aspects of private life and community life differ from culture to culture, in most developed countries business is conducted more or less in the same way. (Circle one.) TRUE FALSE

  10. The following passage would be appropriate for a document aimed at a multicultural audience.
    (Circle one.) The two companies found themselves in the financial equivalent of sudden-death overtime. The first to raise the necessary capital would be the one to survive.
    TRUE FALSE

Chapter 6: Determining Your Purpose and Strategy

  1. As the terms are used in Chapter 6, what is the difference between a purpose and a strategy ?

  2. In defining your purpose, why is it wise to think in terms of verbs?

  3. Which of the following is a more effective purpose statement? Why? This memo is an attempt to persuade you to lease the new computer system rather than buy it outright. This memo explains the advantages of leasing the new computer system, as opposed to buying it outright.

  4. Give an example of an informational constraint that you might confront in completing a project.

  5. If you find, as you plan your strategy, that you do not have the personnel you will need, what will you have to do?

  6. What is the name of the department in many organizations that you can consult about the relative costs of different kinds of documents that you could produce?

  7. In making a schedule for completing a project, what is the first piece of information you need?

  8. What is one way to determine whether there are format constraints that you should keep in mind as you prepare a document?

  9. What does Chapter 6 suggest you do after you have planned your strategy but before you
    begin writing the document?

  10. List two questions that a proposal answers about a particular project.

Chapter 7: Researching Your Subject

  1. According to Chapter 7, good information is current. List two other characteristics of good information.

  2. What is freewriting ?

  3. In the space below, provide a simple example of clustering .

  1. Print is the most common medium for publishing information. However, Chapter 7 identifies four other media. List two of them.

  2. What is the difference between secondary research and primary research?

  3. What kind of information does one find in a periodical index ?

  4. Chapter 7 lists five things to consider when evaluating information found on the Internet.
    Name one of them.

  5. What are the four steps in conducting an experiment?

  6. Chapter 7 suggests that you do two things after conducting an interview. The first is to write up the important information. What is the second?

  7. Your research leads you to the following information. What is the name for this kind of information, when it is presented in this fashion?
Title: ENVIRONMENT: THE THIRD DIMENSION OF THE LAND-USE TRANSPORT
INTERACTION
Author: WOOLLEY, JE YOUNG, TM
Publication Year: 1994
Language: ENGLISH
Pages: 223-39
Journal Name: PAPERS OF THE AUSTRALASIAN TRANSPORT RESEARCH FORUM, 1994, VOL 19 , Journal Number: , Journal Volume: NA
Corporate Source: UNIVERSITY OF MELBOURNE. TRANSPORT RESEARCH CENTRE, PARKVILLE VICTORIA 3052 AUSTRALIA
This paper outlines some of the interactions and relationships between traffic/transport systems, land-use, and environmental amenity, leading to a detailed discussion of a PC-based environmental impact assessment system. The system consists of a traffic network model, a vehicle energy and emissions (noise and air) model, a pollutant dispersion model, and a land-use impact model. The vehicle energy and emissions model estimates the energy used and the levels of noise and air pollution generated from traffic streams. These traffic streams are a function of traffic flow, travel conditions, vehicle type, and fuel type. The assessment system will allow the user to predict and assess the environmental impact of road traffic, transport infrastructure and travel demand management schemes. The system has the ability to detect relative differences in levels of pollution and energy use between alternative schemes, while the schemes are still in the planning stage. Considerable community benefits will result from the use of a method whereby route and facility location decisions can be made with full knowledge of the possible impacts.

Chapter 8: Developing the Argument

  1. What is invisible writing?

  2. Chapter 8 discusses four kinds of evidence that can be used to support an argument. One is expert testimony. List two other kinds of evidence.

  3. Your boss has asked you to write a brief description of an abandoned silver mine that is slated for hazardous-waste cleanup. Of the organizational patterns discussed in Chapter 8, which would be most logical and effective in describing the mine?

  4. What is classification?

  5. What is partition?

  6. What are the three elements of a causal argument?

  7. What logical fallacy is illustrated by the following passage?
    My computer developed a virus after I downloaded some games from the Web. One of the games must contain the virus.

  8. What logical fallacy is illustrated by the following passage?
    Students at TAMU are very opposed to the administration's proposal to require each student to own a laptop computer. My two roommates and I were discussing the proposal last night, and none of us thought it was a good idea.

  9. Chapter 8 lists seven questions that an introduction should answer, including "What is the purpose of the argument?" What is another of the questions?

  10. Chapter 8 lists four questions that a conclusion should answer. List two of them.

Chapter 9: Drafting Definitions and Descriptions

  1. List the three types of definitions discussed in Chapter 9.

  2. What type of definition follows the pattern below? ITEM = CATEGORY + DISTINGUISHING CHARACTERISTICS

  3. In what way is the following definition flawed?
    Parallel parking is where you park your car between two cars parked parallel to the curb.

  4. In what way is the following definition flawed?
    In a bankruptcy action, a non-secured debt is a debt that is not secured.

  5. What technique is used in the following definition to clarify the term inflammable ? An inflammable substance is not a substance that cannot catch fire. To the contrary, an inflammable substance catches fire quite easily. Gasoline, for instance, is an inflammable substance.

  6. What technique is used in the following definition to clarify the acronym NRC? The NRC, or Nuclear Regulatory Commission, is the federal agency responsible for overseeing the operation of nuclear power plants located in the United States.

  7. Placing definitions directly in the text is a common practice. According to Chapter 9, what is one other logical location for definitions?

  8. What are the three types of descriptions discussed in Chapter 9?

  9. Descriptions may be either general or particular. (Circle one.)
    TRUE FALSE

  10. Descriptions are rarely incorporated into longer documents; instead, they usually appear as separate documents. (Circle one.)
    TRUE FALSE

Chapter 10: Drafting the Front and Back Matter

  1. According to Chapter 10, what is one way you can use your word-processing software to simplify assembling the front and back matter?

  2. What is the primary function of a letter of transmittal?

  3. What two questions about the document does a good title answer?

  4. What are the two types of abstracts discussed in Chapter 10?

  5. A Table of Contents helps readers find the information they want. What is its other main function?

  6. What are the parts that make up the two-part structure usually found in executive summaries?

  7. An executive summary should contain a detailed description of the methods you used in carrying out a project. (Circle one.) TRUE FALSE

  8. Documenting your sources helps to acknowledge your debt to those sources. According to Chapter 10, what are the two other main functions of documenting your sources?

  9. Which of the following sources require a citation if you use information from them? (Circle the letter of any sources that require a citation.)
    A. book
    B. magazine article
    C. Web site
    D. an anonymous article in a magazine or journal
    E. software

  10. What are the four elements of the back matter?

Chapter 11: Integrating Design Elements

  1. Chapter 11 identifies five goals of document design. One goal is to make a good impression on readers. What are two other goals mentioned in Chapter 11?

  2. Which of the following accessing tools are discussed in Chapter 11? (Circle the letter of each accessing tool discussed.)
    A. icons
    B. color
    C. dividers and tabs
    D. indexes
    E. tables of contents
    F. cross-reference tables
    G. headers and footers
    H. page numbers
    I. titles on the spine of a document

  3. What are the three qualities of effective page design?

  4. What is chunking?

  5. Which, if any, of the following definitions of queuing is correct? (Circle the letter corresponding to your answer.)
    A. Queuing is a page-design technique in which two or three columns are distributed evenly across the page.
    B. Queuing is a page-design technique in which visual patterns are created in such a way that they show levels of importance.
    C. Queuing is a page-design technique in which text and graphics are arranged in a symmetrical pattern.
    D. Queuing is a page-design technique in which text and graphics are arranged in an asymmetrical pattern.
    E. None of the above.

  6. What is a page grid?

  7. What is the difference between a serif typeface and a sans-serif typeface?
  8. What is leading?

  9. Full-justified text is easier to read than left-justified text. (Circle one.) TRUE FALSE

  10. Text printed IN UPPERCASE LETTERS is easier to read than text set in a mix of uppercase and lowercase letters. (Circle one.) TRUE FALSE

Chapter 12: Integrating Graphics

  1. According to Chapter 12, graphics offer several benefits that words alone cannot provide. One benefit is that graphics are almost indispensable in demonstrating logical and numerical relationships. What is another benefit that the chapter discusses?

  2. Chapter 12 discusses six characteristics of an effective graphic. One characteristic is that the graphic should have a purpose. What is another characteristic of an effective graphic?

  3. The chapter suggests that you consider four factors when planning a graphic. One is audience.
    Name two other factors the chapter says you should consider.

  4. Besides creating the graphic yourself, what is one other way the chapter suggests for incorporating graphics with text?

  5. The chapter offers seven guidelines for using color in graphics. One is "Don't overdo it."
    Name two other guidelines mentioned in the chapter.

  6. Which of the following graphics would be best suited for showing the relative size of parts that make up a whole? (Circle the letter corresponding to your answer.) A. photograph B. table C. pie chart D. flowchart E. organization chart

  7. Which of the following graphics would be best suited to showing the stages of a procedure or a process? A. checklist B. drawing C. bar graph D. organization chart E. flowchart

  8. Where is the stub column located in a table?

  9. What is a screen shot?

  10. According to Chapter 12, one potential drawback of photographs is that they can provide too much information. (Circle one.) TRUE FALSE

Chapter 13: Revising for Coherence

  1. Chapter 13 discusses three ways to revise a document. What are the three ways?

  2. Chapter 13 contains five questions you should ask while revising the whole document. One is "Have you left out anything in turning your outline into a draft?" What is another question the chapter mentions?

  3. According to Chapter 13, an effective title should inform readers about the subject of the document. What else should it inform them about?

  4. Long headings are confusing and unnecessarily wordy, so you should strive to write short headings of no more than three or four words. TRUE FALSE

  5. What are back-to-back headings?

  6. Chapter 13 discusses four advantages to turning traditional paragraphs into lists. One is that doing so forces you to tighten and clarify your prose. What is another of the advantages discussed in the chapter?

  7. What are the two types of paragraphs discussed in Chapter 13?

  8. What are the two parts that make up a typical paragraph in technical documents?

  9. If necessary, you should combine two or more ideas into one paragraph to create a paragraph of between 75 to 125 words--the ideal paragraph length. (Circle one.) TRUE FALSE

  10. What are the three coherence devices discussed in Chapter 13?

Chapter 14: Structuring Effective Sentences

  1. Chapter 14 offers six guidelines for creating lists. One of them is "Indent the items in the list." What is another of the six guidelines?

  2. What is a turnover? (NOTE: Answers involving pastry will receive no credit.)

  3. New and important information should come at the beginning of a sentence, where readers will be sure to notice it. (Circle one.) TRUE FALSE

  4. What do we mean when we say that a sentence is parallel?

  5. In a passive-voice sentence, the grammatical subject of the sentence performs the action expressed by the verb. TRUE FALSE
  6. Chapter 14 suggests that the passive voice is generally more appropriate than the active voice in four circumstances. One circumstance is when the agent is clear from the context, as in "Students are required to take both writing courses." Name one of the other circumstances.

  7. What is jargon?

  8. What is a euphemism?

  9. Chapter 14 describes six techniques for avoiding sexist language. What are two of them?

  10. Refer to the person first, the disability second is one of the basic tenets of the people-first approach to referring to people with disabilities. What is another tenet?

Chapter 15: Writing Proposals

  1. What does IFB stand for?

  2. What does RFP stand for?

  3. Proposals have two kinds of "deliverables." What are they?

  4. To be persuasive, proposal writers must demonstrate that they understand the readers' needs.
    According to Chapter 15, what other two things must they demonstrate?

  5. According to Chapter 15, the introduction to a proposal must answer seven questions, one of which is "What is the problem or opportunity?" What is another question the introduction must answer?

  6. The "Proposed Program" section of a proposal contains an itemization of the costs associated with the project you are proposing. (Circle one.) TRUE FALSE

  7. What are indirect costs?

  8. What are the three graphics most often used to portray a task schedule in a proposal?

  9. What is the difference between formative evaluations and summative evaluations?

  10. In the sample internal proposal contained in Chapter 15, what are the authors proposing to do?

Chapter 16: Writing Memos and Informal Reports

  1. What are the four basic formats for informal reports?

  2. What are the five elements nearly always found at the top of a memo?

  3. It is inappropriate to use headings and sub-headings in an informal document such as a memo.
    (Circle one.) TRUE FALSE

  4. What is the purpose of a directive memo?

  5. What is the purpose of a trip report?

  6. What is the purpose of a field report or lab report?

  7. What is the difference between a progress report and a status report?

  8. What are the two organizational patterns frequently used in progress reports?

  9. In discussing meeting minutes, Chapter 16 notes that "you have three main goals in recording a set of minutes. One goal is to reflect positively on the participants and the organization." What are the other two goals?

  10. What is the subject of the sample progress report contained in Chapter 16?

Chapter 17: Writing Formal Reports

  1. What are the three types of formal reports discussed in Chapter 17?

  2. According to Chapter 17, you should analyze your audience by asking a number of questions.
    What is one of the questions?

  3. A feasibility report is an argument that answers three kinds of questions. One kind is questions of possibility. What are the other two?

  4. The introduction to a formal report should not mention your recommendations; rather, the "Recommendations" section should inform the reader of your recommendations. (Circle one.) TRUE FALSE

  5. The "Results" section of a formal report often consists solely of quantitative data arranged in
    tables or figures, with brief textual references. TRUE FALSE

  6. What fundamental question does the "Methods" section answer?

  7. What fundamental question does the "Results" section answer?

  8. What fundamental question does the "Conclusions" section answer?

  9. What fundamental question does the "Recommendations" section answer?

  10. Chapter 17 suggests that you consider four factors as you draft your recommendations, including the tone of your recommendations. What are the other three factors?

Chapter 18: Preparing Job-Application Materials

  1. According to Chapter 18, what are the three steps involved in planning a job search?

  2. Chapter 18 lists seven ways to look for a job. One is through a job board on the Internet. Name two of the other ways to look for a job.

  3. Chapter 18 lists four questions you should ask before posting an electronic résumé on an Internet job board. One question is "Who has access to your résumé?" What is one of the other questions?

  4. What should you do if the information on your résumé comes to just over one page?

  5. Chapter 18 discusses electronic résumés. What are the other two types of résumés discussed in the chapter?

  6. Chapter 18 describes four forms that an electronic résumé might take. List two of the forms.

  7. Chapter 18 offers five tips for preparing an electronic résumé. One tip is to use ASCII text.
    Name two other tips.

  8. A job-application letter should expand on the information contained in your résumé. (Circle
    one.) TRUE FALSE

  9. What are the four elements of a job-application letter?

  10. What should you do after interviewing for a job?

Chapter 19: Writing Letters

  1. Provide an example of a letter cliché.

  2. Provide an example of a salutation.

  3. Provide an example of a complimentary close.

  4. What does the notation bc stand for when it appears on a letter?

  5. What are the three common letter formats?

  6. Chapter 19 offers four guidelines for writing inquiry letters. One is to state in the first paragraph why you are writing to this person or organization. What is another of the four guidelines?

  7. What is the four-part strategy for writing an effective claim letter?

  8. What is the last thing you should do in an adjustment letter denying a claim.

  9. The first page of a multi-page letter should be numbered with the numeral 1. (Circle one.) TRUE FALSE

  10. Only the first word is capitalized in such phrases as yours truly and sincerely yours. TRUE FALSE

Chapter 20: Writing Instructions and Manuals

  1. What are the three steps involved in planning for safety?

  2. What are the four terms commonly used to indicate the seriousness of comments (both safety comments and nonsafety comments)?

  3. The introduction to a set of instructions should answer three questions, one of which is "Why should the reader carry out this task?" According to Chapter 20, what are the other two questions?

  4. Chapter 20 offers five guidelines for writing step-by-step instructions. One is to number the instructions. What is one of the other four guidelines?

  5. Name the two popular ways of concluding a set of instructions.

  6. How would you decide whether to use a cover on a manual or use just a title page?

  7. According to Chapter 20, the introduction to a manual should answer five questions, including "Who should use this manual?" What is one of the other four questions?

  8. What is the function of a conventions section?

  9. When a manual needs to be revised, what are the two approaches available to you?

  10. Chapter 20 lists six main goals of usability testing. Name two of the goals.

Chapter 21: Understanding the Role of Oral Presentations

  1. Chapter 21 describes four types of oral presentations, including impromptu presentations .
    What are the other three?

  2. What is an advance organizer?

  3. Chapter 21 suggests using three techniques to make your language more memorable. One technique is to refer to people, not abstractions. What is one other technique described in the chapter?

  4. Used in an oral presentation, effective graphics have five characteristics. One is visibility. What are two other characteristics mentioned in Chapter 21?

  5. What is one disadvantage of computer presentations?

  6. What is one advantage of using an overhead projector and transparencies?

  7. Chapter 21 lists a number of techniques for overcoming nervousness before giving an oral presentation. One is to remind yourself that you are prepared. What are two others mentioned in the chapter?

  8. Inexperienced speakers encounter problems with five aspects of vocalizing. One aspect is volume. What are two other vocalization problems mentioned in the chapter?

  9. Maintaining eye contact is one way to use your body effectively. What is another technique discussed in Chapter 21?

  10. In a question-and-answer session, what two things you should do if you are asked a question you do not understand?

310 Mid-Semester Review

Chapters 1 & 2

  1. When we speak of "technical communication" or "technical writing," what do we mean (What is it? Who produces it? What is its role?)
  2. Know the characteristics of technical communication that Markel discusses.
  3. To whom do you, as a professional, owe ethical obligations, and what specifically are your obligations to these persons/groups?
  4. Know the four legal obligations that Markel discusses and the behavior guidelines that he recommends.
  5. What does Markel's guideline for ethical communication entail?

Chapters 3 & 4

  1. What are the three standard patterns of collaboration?
  2. Identify the advantages of collaboration.
  3. Identify the disadvantages of collaboration.
  4. Know Markel's guidelines for organizing and maintaining a collaborative team.
  5. Know Markel's guidelines for reducing conflict.
  6. How can you improve your listening skills?
  7. Know how gender and multiculturalism can affect collaboration.
  8. While e-mail is quickly replacing many forms of hard-copy communications, why, according to Markel, will there always be a need for hard-copy documents?
  9. Know Markel's guidelines for writing e-mail and his discussion of nettiquette.
  10. Know the issues of ethics and copyright law as they relate to the Web.
  11. Know Markel's guidelines for creating a web site.

Chapters 5 & 6

  1. Why is it important for you to consciously identify the audience and purpose for any document you write?
  2. What are primary and secondary audiences?
  3. Know the characterizations of four types of readers that Markel discusses.
  4. Know the individual characteristics of readers that Markel discusses.
  5. According to Markel, why is it important that you understand multiculturalism?
  6. Know the categories of cultural patterns that Markel discusses.
  7. According to Markel, what guidelines should you follow when you write for a multicultural audience?
  8. Know the constraints in determining one's communication strategy that Markel discusses.

Chapter 7

  1. What are primary and secondary research?
  2. What are the characteristics of good information?
  3. Be able to identify and characterize the research media that Markel discusses.
  4. Be able to identify and characterize the research tools that Markel discusses.
  5. Know ways that Markel suggests researching government information.
  6. How and why does Markel suggest skimming a book and article?
  7. Be able to explain the difference between paraphrasing, quoting and summarizing.
  8. What are the criteria by which one evaluates information, especially Internet sources?
  9. What are the three primary types of primary research?
  10. Be able to summarize Markel's discussion of interviews.
  11. Be able to summarize Markel's discussion of questionnaires.
Chapter 8

  1. What are faulty coordination and faulty subordination?
  2. Be able to identify and summarize Markel's four steps in developing an effective argument.
  3. Be able to identify the basic organizational patterns that Markel discusses, and for each, be able to list the guidelines that he suggests for writing each type of argument.
  4. Know the critical questions that the introduction to a document should answer.
  5. Know the critical questions that the conclusion to a document should answer.

Chapter 9

  1. What roles do definitions play in business and industry?
  2. What are parenthetical definitions?
  3. What is a sentence definition, and what are Markel's guidelines for drafting them?
  4. What is an extended definition?
  5. Be able to identify and describe the techniques used in extended definitions (Markel discusses 9).
  6. Know where Markel says one might place definitions in a document and be able to discuss why one would put definitions in each of these places.
  7. What role do descriptions play in business and industry?
  8. Be able to identify and discuss Markel's guidelines for writing descriptions.

Chapter 18

  1. Be able to identify and explain the seven ways Markel discusses of finding employment.
  2. Know the purpose of a job-application letter and résumé.
  3. Be able to identify and explain the two types of résumés, as well as the elements of a résumé.
  4. Be able to explain the similarities among and differences between scannable résumés, electronic résumés and traditional résumés.
  5. Identify and describe the basic four paragraphs in a job-application letter, what goes into each, and the importance of including the elements in the introductory and concluding paragraphs.
  6. Identify and discuss the four types of follow-up letters Markel discusses.

Chapters 19 & 21

  1. Be able to articulate Markel's explanation of the you attitude as well as the interpretation you have learned in class.
  2. Using the block format used in 210, be able to explain the elements of a business letter and the spacings.
  3. Identify and explain the six types of letters Markel discusses.
  4. What is the role of oral presentations in professional contexts?
  5. Be able to identify and summarize each of the steps in preparing an oral presentation.
  6. Be able to identify and summarize the aspects of giving an oral presentation that Markel discusses.
  7. Be able to summarize Markel's discussion of answering questions after a presentation.